Feedback and Why it Scares the “You-Know-What” Out of Me
Asking for feedback scares the “you-know-what” out of me. But I need it. One of the things that my time at Apple taught me was to elicit honest feedback and respond to it in a healthy way. In Apple Retail we used a system called NetPromoter to gauge how we were enriching the lives of customers. I was addicted to reading customer’s comments and then helping our team respond to what our customers were needing.
So today I sent out a survey to the parents at First Presbyterian Church to get a vibe for how we are doing in meeting their needs. It is hard to read some of the comments and not take them personally, but I am addicted to reading them. One of the questions we asked them was, “How likely are you to recommend our church based on our Family Ministry programs?” It is this question that we are paying particular attention to. We want to have a program that people are proud of and talk to others about. I desperately want to know how we are doing and how we can improve our ministries here. I love reading the responses of those who are honest about the ways that we need to improve. Specific feedback is gold to me right now.
How do you receive feedback in your church or job? How do you rise above taking it personally and use it to improve how you do your work?